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InnoVenton and The Downstream Chemicals Technology Station

Dear Customer,

Kindly complete the following survey in order to help us fulfill the requirements of ISO 17025 and SANAS for 2016?  In doing so, you will enable us to provide an improved service to you.  

We value your opinion and we would therefore appreciate it if you would honestly answer the questions below.

Kind regards,
Dr Gary Dugmore (Quality Manager)
Gary.Dugmore@nmmu.ac.za
041 504 3281




General Information

Company name:
Your name:
Your email:
Is your company rated as a SM(M)E* (Small, Medium (and Micro) Enterprises)?
How long have you made use of the service of InnoVenton Analytical? Select one of the following.
years
months
How frequent do you make use of the service of InnoVenton Analytical? Select one of the following.
per week
per month
per year

 

SANAS Accreditation

Please select the applicable choices for your replies.
Are you aware that InnoVenton Analytical is accredited for some test procedures*?
Irrespective of whether the accreditation is relevant to your tests, how important is this accreditation for you?
Would you make use of InnoVenton Analytical if the laboratory was not accredited?
* The South African National Accreditation System (SANAS)* has granted accreditation for the T0173 InnoVenton Analytical Laboratory for methods TM-E-20, TM-E-002 & TM-E-003 as from 09 October 2012. Due for review in 2017.

 

Satisfaction with the Service Received

Please select one of the five options to give us an indication of your experience of our service.
Professional attitude:




Technical competence:




Adequateness of reporting results:




Reasons and/or additional comments:
Reliability of Test Results
Did you have to ask for work to be repeated due to errors or invalid results? 
If yes, for which type of work?
Were the test results useful to your company for trouble shooting/decision making?
If not, would you please elaborate?
Would you have any suggestions to solve this situation?

 

Reasons for Choosing Innoventon Analytical

Please check all reasons which apply.
Geographically close
No alternative laboratory available
Cost effective
Overall service quality
Wide range of tests
Other, please specify
 

 

Additional Questions

Would you please answer the following questions?
Do you have any other analytical testing needs?
If yes, what other type of analysis would you like us to do?
Do you make use of other labs?
Reasons and/or additional comments:
Do you have any suggestions for improvements to our service that would improve your experience at InnoVenton Analytical? If so, please comment.